KB News Desk
The Seoul Metropolitan Government is encouraging international visitors to report poor experiences with taxi services, as part of efforts to improve the city’s tourism environment.
According to the Seoul Foreign Resident Center, foreign visitors who experience problems such as overcharging, drivers refusing to use the meter or other unfair practices can file complaints online. Reports may also be submitted for service refusals without a valid reason or other inconveniences encountered during a taxi ride.
The complaint form is available in Korean, English, Japanese and Chinese. Complainants are asked to provide details such as the date of the ride, the taxi’s license plate number, the pickup location, how the taxi was hailed, the destination, the arrival time and a fare receipt, if available.
If the complaint is verified, the taxi driver may face a fine or other administrative penalties. The complainant will also be notified of the outcome of the investigation.
For inquiries, visitors can contact the 120 Dasan Call Center or the Seoul Foreign Resident Center.
Quick Info
- Topic: taxi complaint QR service for international visitors
- Who it’s for: international visitors who experience unfair taxi services in Seoul
- Report: https://cartax.seoul.go.kr:21334/interview/bvics/bvicsInfo/selectLanguage.do
- Reportable cases: overcharging, refusal to use the meter, unjustified refusal of service and other inconveniences during a taxi ride
- Required information: date of ride, taxi license plate number, pickup location, how the taxi was hailed, destination, arrival time and fare receipt
- Outcome: verified complaints may result in fines or other administrative penalties, and the complainant will be notified of the result
- Contact: 02-120 / 02-2229-4900
